DLR Appliance Services Ltd will not share any of your personal details with any third parties. The only exception to this is if we are legally obliged to provide any information. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
We will keep your personal information for 2 years after your repair has been carried out, this is as per any warranty you may have for parts fitted to your appliance and for any reference to any repairs we have carried out for reference for any other repairs undertaken. We will only share your personal information and goods information with the manufacturer concerned (Samsung) if your product is deemed unrepairable and therefore any possible resolution would be carried out by them.
If you prefer to write to us then our contact address is 41 Ragstone Road, Bearsted Maidstone Kent ME15 8PB